Terms and Conditions of Service
1. Acceptance of the terms
By using this platform, the user accepts these Terms and Conditions. If you do not wish to accept them, please do not use the service.
2. Description of the service
The platform allows users to view their vehicle's data, send remote commands and run custom automations. Access to these features requires registration and subscription to one of the available plans. The platform also offers the Usage Certificate, a paid product that can be purchased individually and is governed by section 3.2.
3. Subscriptions and payments
The service is available through subscription plans in two categories: single vehicle (Essentials, Standard, Advanced) and multi-vehicle (Family, Fleet, Enterprise). Current prices and the limits of each plan can be found in the subscriptions section of the platform. Multi-vehicle plans require all vehicles to be managed by the same Tesla account. Subscriptions renew automatically at expiry unless cancelled before the end of the current billing cycle. Users acting as consumers have 14 days from the conclusion of the contract to exercise the right of withdrawal, by notifying [email protected]. By requesting immediate activation of the service, the user agrees that performance begins before that period expires: in case of withdrawal, an amount proportional to the service actually used up to the notification is due, and the remainder is refunded. Outside this case, no refunds are provided for the period already used. The above applies to subscriptions activated through the website; for subscriptions purchased through the App Store or Google Play, withdrawal and refunds are handled according to the conditions of the respective store. In the event of a plan upgrade or downgrade, no refunds or credits are provided for the period already used or for the unused fraction of the period.
Payments through the website: payment is made through PayPal for users located in Italy and through Paddle for users located in other countries; the channel is determined by the country from which the user connects at the time of purchase. Failure to pay may result in immediate suspension of access to the services. The user can suspend the subscription at any time directly from their PayPal account or, for subscriptions paid through Paddle, from the Paddle customer portal, which can be reached from the Account section of the platform. Any changes to or termination of the subscription take effect from the billing cycle following the request.
Purchases through Paddle: for purchases made through Paddle, the order process is conducted by our online reseller Paddle.com Market Limited, which acts as authorised reseller (Merchant of Record) and handles payment, the application of taxes, the issuing of receipts and invoices and refund requests, in accordance with its Buyer Terms. Withdrawal and refund requests can be sent to Paddle or to [email protected], which will forward them. These terms continue to apply to the use of the service.
Payments through the iOS app: subscriptions purchased through the SentryNext app on iOS are managed by Apple through the App Store and are subject to Apple's Terms and Conditions. To cancel an iOS subscription, follow the subscription management instructions in the Settings of your Apple device. An upgrade to a higher plan takes effect immediately; a downgrade to a lower plan takes effect from the billing cycle following the request.
Payments through the Android app: subscriptions purchased through the SentryNext app on Android are managed by Google through Google Play and are subject to the Google Play Terms of Service. To cancel an Android subscription, follow the subscription management instructions in the Google Play Store app. Both upgrades to a higher plan and downgrades to a lower plan take effect immediately.
Changing purchase channel: the payment method is determined by the platform on which the subscription is first activated. To switch from one channel to another (e.g. from PayPal or Paddle to the App Store), you must wait for the current subscription to expire before activating a new one on the new channel.
Changing plan: plans can only be changed within the same category. An active single-vehicle subscription can only be changed to another single-vehicle plan; an active multi-vehicle subscription can be managed (suspended, cancelled) but not changed to a different plan. Without an active subscription, the plans available depend on the number of vehicles connected to the account: with a single vehicle any plan can be taken out; with several vehicles only the multi-vehicle plans compatible with the number of vehicles are available.
3.1. Invoicing
Website payments made with PayPal do not include automatic invoicing. Users who need an electronic invoice can request one by sending their tax details (company name, VAT number or tax code, address, SDI code or PEC) to [email protected]. The invoice will be issued within 12 days of receiving the details. For purchases made through Paddle, receipts and invoices are issued directly by Paddle as reseller; for those made through the App Store or Google Play, tax documentation is handled directly by Apple or Google.
3.2. Usage Certificate
The Usage Certificate is a PDF document generated from the telemetry data transmitted by the vehicle, which can be purchased individually with a one-off payment at the price shown on the platform. It is valid for 12 months from issue and is unique per vehicle: issuing a new certificate causes the previous one to lapse, and it will no longer be verifiable. It can be purchased independently of any subscription. After 10 years from the expiry date, SentryNext reserves the right to remove expired certificates and the related verification data, which will no longer be verifiable from that point.
Issue and right of withdrawal: at the time of purchase, the user expressly requests that the document be issued immediately and acknowledges that, once it has been issued, they lose the right of withdrawal under Article 59(1)(o) of the Italian Consumer Code. Therefore no refunds are provided for certificates already issued. If issuance fails for reasons attributable to the platform, the user is entitled to a new issue at no extra cost or, alternatively, to a full refund.
Purchases through the app or through Paddle: certificates purchased through the SentryNext app on iOS or Android are processed by Apple and Google respectively, and those purchased on the website by users located outside Italy by Paddle; tax documentation and any refunds are handled directly by these parties, according to their respective conditions.
Nature of the document: the certificate reports values measured on the data transmitted by the vehicle and does not constitute an appraisal, warranty or technical diagnosis of the vehicle's condition. It is issued at the user's request and is intended to be handed over to third parties by the user: the platform is not a party to the sale between the user and the recipient of the document and is not liable for the assessments the latter draws from it. The authenticity of the document can be verified by anyone who has both the code printed on the document and the vehicle's VIN.
4. Use of the account
Users are responsible for managing their credentials and undertake not to share them with third parties. Unauthorised use of the platform is prohibited. The minimum age for registration is 18.
5. Licence of use
By creating an account, the user is granted a non-exclusive, non-transferable and revocable licence for personal use of the platform. Reverse engineering, duplication or distribution of the service or its content is not permitted.
6. Ownership and content
Vehicle data remains the property of the user. The platform does not allow users to upload content. Data is processed solely for technical purposes, within the limits of the features offered.
7. Limitation of liability
The service is provided "as is" and without warranties of any kind, express or implied. We are not liable for any direct or indirect damage arising from improper use of the platform, malfunctions, errors in the data displayed or consequences of incorrect automations or commands sent through the platform.
The platform is not responsible for errors, unavailability or results of additional-feature services provided by third parties, such as OpenWeatherMap, Radar.io and Anthropic (Claude API).
Technical outages, interruptions or malfunctions of the platform do not give users any right to compensation.
8. Duration and termination
The user can deactivate their account at any time. Permanent deactivation results in the irreversible deletion of all associated information and data. If the subscription is suspended, the data is kept but the features are temporarily limited.
By way of exception to the above, certificates already issued remain registered even after the account is deactivated: only the document code, the issue and expiry dates and an unreadable identifier of the vehicle are kept, solely to allow those who received them to verify their authenticity. The vehicle data contained in the document is deleted and the document can no longer be viewed. This registration is in any case subject to the 10-year term from the certificate's expiry provided for in section 3.2.
If a vehicle registered on the platform is no longer associated with the connected Tesla account, SentryNext reserves the right to remove it from the platform for security reasons and to ensure the service works correctly. In that case the user is notified by email and has 72 hours to export a backup of their data from the Account section. Within that period, it is also possible to keep the data history linked to the Tesla account to which the new vehicle has been connected, using the "Reconnect Tesla Account" function in the SentryNext Account section. After 72 hours without any reconnection, all data relating to the vehicle will be permanently and irreversibly deleted.
Accounts with no activity for 12 consecutive months are considered inactive. SentryNext will send an email notification to the address associated with the account 30 days before the end of that period, informing the user of the possible permanent deletion of the account and all related data. If the user does not log in to the platform within that period, SentryNext reserves the right to permanently and irreversibly delete the account and all associated data.
9. Use of the free trial
Each user can use the free trial only once. To prevent abuse, we may keep a pseudonymised identifier associated with the vehicle's VIN even after the account is deleted, solely to prevent repeated access to the promotion. This retention is temporary and limited to the time strictly necessary for that purpose.
10. Changes to the terms
We reserve the right to change these Terms and Conditions. Changes will be communicated to the user by email at least 15 days in advance. For substantial changes, a new explicit acceptance will be requested at the first login after the notification. Continued use of the platform after the notification implies acceptance of non-substantial changes.
11. Contact
For questions about these Terms and Conditions, you can contact support at: [email protected].
The platform uses Tesla's official APIs, available through the Tesla Developer programme. The use of these APIs is approved by Tesla, Inc., but the platform is not directly affiliated with or sponsored by Tesla, Inc.
12. Governing law and jurisdiction
These Terms and Conditions are governed by Italian law, unless otherwise required by mandatory consumer protection provisions.
For out-of-court dispute resolution, the user can use the European ODR (Online Dispute Resolution) platform, available at: https://ec.europa.eu/consumers/odr.
This service is provided by Daniel Greco, VAT No. IT04787120981 – Contact: [email protected].