Frequently asked questions

SentryNext is a web and mobile platform for Tesla owners, built on the official Tesla APIs. It brings together in one place real-time monitoring, consumption, charging and trip history, battery health, remote commands, automations and an AI assistant. It is entirely developed and run in Italy.

It supports all Tesla vehicles compatible with the Fleet API. Some features may vary depending on the model and the installed software version.

First you authorise SentryNext through your Tesla account. Once setup is complete and the vehicle is selected, it can send us data automatically, without constant polling. Data is only transmitted when the vehicle is online, avoiding any additional energy consumption.

It takes just a few minutes: 1) create your account, 2) log in to your Tesla account and give the requested consents, 3) select the vehicle to connect, 4) add the virtual key to enable advanced commands. Then your dashboard is ready. You can start here, no credit card required. Every step is explained in detail in Getting Started.

No, you can use SentryNext and all its features without active Premium Connectivity. Some commands that require it may not work, though.

Location, battery status and range, climate control, doors and windows, software version. In the history you'll find consumption, charging costs, trips with map and elevation profile, mileage, battery health (cells and degradation), Sentry Mode logs and vehicle alerts.

Not at all. Requests are optimised to comply with Tesla standards and do not affect the vehicle's range. The system avoids unnecessary wake-ups or commands that could consume energy, unless explicitly scheduled by the user.

Climate control and preconditioning, starting and stopping charging with a battery limit, opening the charge port, locking and unlocking, GPS location and other commands. Commands go through the official Tesla APIs and are included from the Standard plan upwards.

They are “if this happens, do that” rules: you can base them on time, location (geofencing), battery level and other conditions, and pair them with notifications or vehicle actions. With the Advanced and multi-vehicle plans you can combine several conditions in the same rule. They are designed not to waste energy: the vehicle is never woken up unnecessarily.

It is a chat that answers your questions by looking at your vehicle's data, for example consumption, charging or recent trips. It is included in the Advanced (120 messages a month), Family (360) and Fleet (600) plans.

Yes, SentryNext is available on the App Store and Google Play. Control your vehicle, get smart notifications and check your data in real time with the same account you use on the web. See how it works.

Yes: sign-up includes a 7-day free trial with all the features of the Advanced plan and no credit card. At the end you choose the plan you prefer.

Essentials is full monitoring only, with unlimited history. Standard adds remote commands and up to 3 simple automations. Advanced adds multi-condition automations (up to 10) and the AI assistant. The full comparison is on the pricing page.

Yes, with the multi-vehicle plans: Family up to 3 vehicles, Fleet up to 5, Enterprise on request with no limit for company fleets (contact us); see the multi-vehicle plans. The vehicles must be managed by the same Tesla account, and you switch the active vehicle from the Manage Vehicles page.

When you subscribe on the website, the discount is applied automatically to the in-app price (App Store and Google Play) shown on the plans page: 10% if you pay with PayPal from Italy, 5% if you pay through Paddle, our authorised reseller, from other countries. If you subscribe in the app, payment goes through the store and the discount does not apply.

The subscription is managed through the service you used to take it out: PayPal or the Paddle customer portal, which you open from the Account page, if you paid on the web, the App Store or Google Play if you bought it in the app. Revoking access from your Tesla account does not automatically cancel the subscription.

It is a PDF document summarising the vehicle's usage history as recorded by SentryNext: kilometres actually followed and periods not covered, charging, consumption, driving style, areas driven, battery condition and alerts transmitted. It is a one-off purchase, valid for twelve months, and you hand it to whoever is considering buying the car. It does not replace an expert appraisal: it adds the time dimension of usage, which a technical inspection cannot reconstruct after the fact. Discover the Usage Certificate.

It costs €9.99 per certificate issued, is valid for 12 months and only one stays valid per vehicle. You can send copies by email at no extra cost.

Technically yes, but it makes little sense: the observed period starts when the vehicle is connected and is not retroactive, so a certificate requested straight away attests only a few days of use. The longer the car stays connected, the more complete the document: the certificate always separates the kilometres tracked from the odometer total. We recommend waiting for at least 5,000 km tracked, usually a few months of continuous monitoring. If you issue it too early you can buy a new one later (the previous one shows as replaced), but it is a new purchase.

Go to sentrynext.com/verify and enter the document code and the VIN, both printed on the first page. Both are required. If they match, the page shows you the main data and lets you open the original document, regenerated from the snapshot frozen at the time of issue: if the printout in your hands does not match, the online version prevails.

No, and that's the point. The document covers the entire monitoring period, and coverage gaps, idle periods and alerts sent by the vehicle appear in it just the same. Whoever hands it over is, by doing so, being transparent about how the car has been used. You can still exclude the maps of the areas driven and charged in.

Security is ensured through official Tesla authentication and encrypted protocols that protect the data and the commands sent to the vehicle. The platform never stores passwords in plain text and limits access to the strictly necessary permissions, reducing any risk of unauthorised use. However, we cannot guarantee the absolute security of data transmitted over the internet.

Of course. You can remove the SentryNext application's access from your Tesla account at any time. After revoking it, we can no longer collect data or send commands to your vehicle. The data acquired up to that point remains stored and you can reconnect the account later. You can always remove any data associated with the user and their vehicle. Revoking access does not automatically end the subscription.

No, data is not disclosed to third parties. Sensitive information is protected with encryption and anonymisation. Details of what is collected, for how long and on what legal basis are in the Privacy Policy.